Frequently Asked Questions

  • If you have a maintenance concern, fill out the form here. You can also find this form by going to the “Tenant” tab at the top of the screen and clicking “Maintenance Request”. For urgent matters or emergencies, you can also reach out directly to your property administrator.

  • If case of immediate danger or emergency, call 911 or the appropriate emergency response number. For incidents such as flooding, please contact our emergency line 1-866-748-6819.

  • To apply for any of our properties, follow these steps: Visit our website and navigate to the “tenants” tab. Click on the “Fill out Application” button on this page and fill out the form to the best of your ability. You can also click here to take you directly to the application!

  • As part of our application process, Myvic requires the following: a landlord reference from your most recent rental, an employment reference to verify your income, and completion of a credit check which requires your SIN, as well as photo I.D.

    Read more about the importance of building credit here!

  • Paying your rent on time is crucial and can be made easy with pre-authorized debit. When signing your lease, just fill out the form at the bottom of the document or inquire with your property administrator on how to get signed up! If you are paying by certified cheque or money order, you can drop off or mail your cheque directly at our office located at Suite 300 11150 Jasper Avenue, Edmonton, AB. T5K0C7.

  • Yes they are! The majority of our buildings allow small cats and dogs with a monthly pet fee. Inquire with the property administrators for any restrictions and the associated monthly pet fees for the building you are interested in.

    Read this blog post about how to be a respectful pet owner in apartment buildings.

  • If there’s a property you’re interested in viewing, fill out the form here. You can select up to three dates and times that work for you and one of the property administrators will accept your tour.

  • After your application has been approved, your property administrator will inform you about the payment process for your damage deposit. Once that has been received, they will send you the lease agreement via DocuSign. You’ll then need to transfer the utilities to your name, and purchase tenant insurance. Finally, any pro-rated rent or first month’s rent will be due prior to your move in inspection.

  • Tenant's insurance is a vital protection that provides you with peace of mind and safeguards your personal belongings. It offers coverage for potential damages or losses that may occur to your belongings due to unforeseen circumstances such as fire, theft, or water damage. Additionally, tenant's insurance protects you from liability in case someone gets injured while visiting your rented property. Having a tenant's insurance policy ensures that you are financially protected and helps mitigate potential risks.

    Read this article to find out about the benefits of tenant’s insurance!

  • Once you’re approved for the apartment, one of the next steps is transferring the power for the unit into your name. To do this, contact your preferred power provider, create an account if necessary, and inform them that you’ll be moving into the unit and assuming responsibility for the power service. Once this is completed, please send a copy of the policy or confirmation to your property administrator for our records.

  • If your lease is coming up, we will reach out to you about your options to renew your lease. Contact your property administrator if you have any questions or concerns regarding this process.

 Still Have Questions? Contact Us.